Studio Policies
Clear, fair guidelines that help us look after every client well. Please review them before booking and contact the studio if anything is unclear.
Appointments can be made by phone, WeChat or in studio. Some services — including colour, head spa rituals and treatment room services — may require a deposit to secure your booking.
Please let us know about any relevant sensitivities, allergies or preferences when booking so we can prepare the right service for you.
We understand plans change. We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations with less than 24 hours’ notice, or missed appointments, may result in a cancellation fee or loss of deposit. Repeated no-shows may require pre-payment for future bookings.
If you are running late, please call us as soon as possible. We will always do our best to accommodate you.
Arrivals more than 15 minutes late may require the service to be shortened or rescheduled so that other clients are not affected. Shortened services may still be charged at the full booked price.
Our services are beauty, grooming and relaxation services, not medical treatments. Please tell us about any skin conditions, scalp sensitivities, allergies, pregnancy or recent procedures before your service.
We may recommend a patch test for tinting, lifting or lamination services, and we reserve the right to adapt or decline a service where we believe it is not suitable on the day.
Our head spa and scalp care services are designed to support scalp health, refresh the hair and provide deep relaxation.
They do not diagnose, treat or cure any medical or dermatological condition, including hair loss. If you have ongoing scalp or hair concerns, we recommend speaking with a qualified health professional. Individual experiences and results vary.
Semi-permanent beauty services are available by consultation only and subject to suitability assessment.
A personal consultation is required before any semi-permanent service can be booked. During the consultation we discuss your preferences, assess suitability and explain aftercare. There is no obligation to proceed, and we may decline a service where it is not suitable.
Appearance outcomes vary between individuals and fade over time. We do not guarantee specific results.
Mend gift cards can be used across our service menu at Mend Beauty Studio — Deepdene, subject to availability and booking.
Gift cards are valid for the period stated at the time of purchase (in accordance with Australian gift card regulations), are not redeemable for cash, and lost or stolen cards may not be replaceable. Please present your gift card at the time of your visit.
When optional website analytics is enabled, Mend uses it to understand which pages help visitors find services and reach the booking, phone, email or directions actions. Analytics is not loaded until a visitor chooses to allow it.
The website does not send service enquiry text, passwords, payment details or MaSe customer records to analytics. Visitors can decline optional analytics and continue using the website normally.
Last updated: 29 July 2026. If you have any questions about these policies, please contact us before your visit.
Questions?
If anything here is unclear, call or message us — we’d rather you ask.
